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Our Policies

Customer Service call 304-728-0030

Privacy Policy

OTL Tactical has developed relationships with our customers based on respect and integrity.

We are aware of the trust and confidence you demonstrate when you visit our website and provide us with information. We will never share your email address, phone number, billing/shipping address or credit card information with any unrelated 3rd parties except as necessary to fulfill your order.

Shipping and Delivery

OTL Tactical NEVER marks up shipping costs or charges a handling fee. We always ship via the most economical insured method, normally UPS or USPS. Orders for in-stock merchandise received by 2pm EST, Monday-Friday, are shipped the same day. Orders received after 2pm EST will be shipped the following business day. Orders received on Saturday, Sunday or Holidays will be shipped the following business day.

If for any reason an order can not ship immeadiately we will contact you for instructions and we will never charge you credit card until an order is shipped.

Returns & Refunds

  • We will exchange or refund merchandise within 20 days of purchase.
  • Shipping is NOT refundable, unless there was an error on our part.
  • All returns must have an RA number prior to shipping back to us.
  • All returns will receive store credit or exchange only unless there was an error or defect.
  • Clothing must not have been worn, washed or soiled.
  • All packaging and tags must be present, intact and attached to the item, as it was shipped.
  • Special order items subject to a 15% restocking fee.

Payment Methods

We accept the three major credit cards as payment methods (Visa, MasterCard, and Discover). + Debit

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